Callee orchestrates parallel, high-volume voice campaigns — with human operators watching real-time transcripts with VoIP controls
Collections, CX and revenue teams trust Callee
Mix Callee’s AI voices, workflow logic, and human escalation rules to deliver the exact phone experience you promise customers.
Outbound AI voice Outbound AI voice
Launch revenue recovery, outbound prospecting, research, and scheduling calls simultaneously while Callee keeps tone, compliance, and data capture consistent.
Revenue recovery with adaptive payment plans
Prospecting, nurture, and event follow-up cadences
Customer research + VOC tagging directly in your CRM
Scheduling, reminders, and support triage automations
Inbound decisioning Inbound decisioning
Drag-and-drop workflows that listen to intent, authenticate callers, and transfer to the right queue or human instantly.
Voice widgets Voice widgets
Drop a Callee widget into your help center or CMS. Customers call from their browser, screen share, and our agents—or yours—join instantly. Teams can also embed a virtual telephone inside internal tools to click-to-call customers without leaving their workflow.
Define how Callee speaks, what data it references, and where it hands off to humans. Every branch is source-controlled and tied to your compliance checklist.
Operators can see the same spec inside the console, jump into any room, mute the AI, or let Callee finish the call while transcripts, summaries, and DICE segments sync back to your CRM in realtime.
Spin up thousands of concurrent repayment calls, thread in humans when sentiment dips, and post outcomes back to your ledger.
Drag workflow nodes or deploy programmatically. DTMF, speech, and CRM checks determine if the AI continues or transfers.
Supervisors watch transcripts live, drop in, or kick the AI. Console events let you automate everything.
Callee labels every call with DICE, WAOE, WACE, WAOR, or DICR and syncs the segment so your team knows who they are calling.
import { createFlow, takeover } from 'callee'
const recovery = createFlow({
id: 'recovery-q4',
concurrentCalls: 1200,
voice: 'Callee.Silk',
checklist: ['miniMiranda', 'stateDisclosure'],
script: [
ask('balance', { dataset: 'ledger' }),
offer('splitPay', { maxTerms: 6 }),
when(({ reaction }) => reaction === 'hostile', takeover('collections-pod')),
],
})
recovery.launch('delinquent-accounts')import { tree } from 'callee/inbound'
const inboundRouter = tree()
.when(({ intent }) => intent === 'pay', goto('self-serve'))
.when(({ account }) => account.tier === 'enterprise', transfer('vip-desk'))
.when(({ meta }) => meta.language === 'es', setVoice('Callee.Madrid'))
.fallback(transfer('human-support'))
inboundRouter.publish('+1-415-CALLEE')import callee from 'callee/console'
const room = callee.operators.watch('voice-room-482')
room.on('escalate', ({ channel }) => {
channel.invite('sofia@callee.dev')
})
room.on('kick-ai', () => {
room.transferToHuman('collections-pod')
})
room.on('note', ({ summary }) => syncToCRM(summary))import { analyze } from 'callee/insights'
const segment = analyze('call-9852').segment({
DICE: 19.4,
WAOE: 13,
WACE: 10.5,
WAOR: 9.9,
DICR: 9.7,
})
crm.accounts.update(segment.accountId, {
calleeSegment: segment.label,
transcript: segment.transcript,
tasks: segment.followUps,
})Sync transcripts to Salesforce, trigger billing reminders in Stripe, pipe research into Airtable, or send takeover alerts to Slack—no additional middleware required.
Callee's console shows every live call, transcript, and AI decision. Reps can join, whisper, take control, or let the AI finish the conversation with perfect handoffs.
Operator takeover. See transcripts live, click to barge, mute the AI, or kick it out entirely without dropping the customer.
Join + listen in browser. Supervisors can monitor hundreds of rooms simultaneously and jump into the exact one that needs attention.
Compliance guardrails. Mini-Miranda, state disclosures, and opt-out language enforced automatically across every branch.
Live analytics + QA. Stream KPIs, CSAT, DICE/WAOE/WACE/WAOR/DICR labels, and action items into your warehouse or BI tool.
Human + AI duet. Let Callee handle the repetitive questions and instantly hand control to a rep when nuance shows up.
Widgets + SDKs. Customer-facing browser calling plus internal virtual telephones help your team reach people from any app.
Callee keeps outbound, inbound, and browser widget calls in sync so every operator can see context, transcripts, and AI actions as they happen.
"Callee recovered 28% more past-due accounts in month one. Operators can watch transcripts live and drop in when a promise to pay needs human nuance."
"We queue thousands of outbound calls daily and the AI keeps tone + compliance tight. When edge cases pop up, reps kick the bot and continue the call."
"Inbound routing used to take weeks to reprogram. With Callee we drag a workflow, push, and LiveKit handles the room so agents can jump right in."
"The browser widget lets customers call from their screen. Our team sees the same app, hears the convo, and can co-browse without switching tools."
"Callee recovered 28% more past-due accounts in month one. Operators can watch transcripts live and drop in when a promise to pay needs human nuance."
"We queue thousands of outbound calls daily and the AI keeps tone + compliance tight. When edge cases pop up, reps kick the bot and continue the call."
"Inbound routing used to take weeks to reprogram. With Callee we drag a workflow, push, and LiveKit handles the room so agents can jump right in."
"The browser widget lets customers call from their screen. Our team sees the same app, hears the convo, and can co-browse without switching tools."
"We segment every call into DICE/WAOE buckets inside Looker so PMs can hear how customers react to new pricing within minutes."
"Callee’s transcripts stream into our warehouse, and summaries kick off Zendesk automations. My team focuses on insights instead of note taking."
"The pay-as-you-go pricing makes experimentation painless. We tested research, scheduling, and renewals before committing to a new headcount plan."
"Operators can see every live call, mute the AI, whisper to reps, or yank the call entirely. That level of control keeps trust high with our clients."
"We segment every call into DICE/WAOE buckets inside Looker so PMs can hear how customers react to new pricing within minutes."
"Callee’s transcripts stream into our warehouse, and summaries kick off Zendesk automations. My team focuses on insights instead of note taking."
"The pay-as-you-go pricing makes experimentation painless. We tested research, scheduling, and renewals before committing to a new headcount plan."
"Operators can see every live call, mute the AI, whisper to reps, or yank the call entirely. That level of control keeps trust high with our clients."
"We pipe Callee logs into Snowflake to understand drop-off times, languages, and agent interrupts. No other voice vendor gives that raw access."
"Growth teams use Callee to pre-qualify prospects and pass warm transfers to AEs with full context plus the transcript embedded in HubSpot."
"Self-hosting options let us keep every waveform inside our bank’s VPC. Their team helped us deploy the stack beside our Vonage trunks in a week."
"Because pricing is per connected call, we can surge during product launches without renegotiating seats or licenses."
"We pipe Callee logs into Snowflake to understand drop-off times, languages, and agent interrupts. No other voice vendor gives that raw access."
"Growth teams use Callee to pre-qualify prospects and pass warm transfers to AEs with full context plus the transcript embedded in HubSpot."
"Self-hosting options let us keep every waveform inside our bank’s VPC. Their team helped us deploy the stack beside our Vonage trunks in a week."
"Because pricing is per connected call, we can surge during product launches without renegotiating seats or licenses."
Partner with our solutions team to design outbound, inbound, and web voice flows, wire up escalation rules, and pilot thousands of calls before flipping the switch for every region.
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